Odoo ERP support and maintenance

Odoo support aims to guarantee that after ERP implementation, business automation does not stop. Employees would ask to change a business process, add a new field, customize a report. Such changes require a few hours: launching a project is irrational, but healthy ideas bring benefits. That is why IT Libertas offers a tool to maintain the software on irregular base. You forward a claim, the team provides with estimations and fulfil tasks. Acquire a support package and advance you Odoo upon first request.

Suitable for minor development and corrections

You control requests processing in the Odoo portal

Launch jobs if you agree with price and deadlines

Project leads are responsible for maintenance

Use of existing ERP solutions and Odoo know-how

Yearly development order is from 20 hours

20 hours package

$ 700

40 hours package

$ 1280

100 hours package

$ 2900


Support methodology

How to create a request

Forward a letter to the support email address or create an issue in the Odoo portal.

How to control support

In Odoo. There you observe state, deadline and workload of issues, clarify details and discuss progress.

How to test results

In an Odoo test database. The developers notify about issues ready for acceptance.

How to decline a claim

Abandon, if workload does not suit or customization is no more needed. In order to abandon tasks, push the button on an issue or write a comment.

Complex technical assignment

Divide a doc into parts. If it is impossible, pay attention to this service.

How to communicate

In the Odoo portal, by email, phone or video-conferencing.

Eye-to-eye meeting is needed. Could you come to my place

In the most cases. We ask to pay business trip costs before a meeting date.

Which Odoo versions do you support

Any of existing licences and versions: OpenERP 7, Odoo 8, Odoo 9, Odoo 10; Community and Enterprise.


Maintenance price and payment

How do you estimate workload

The team relies upon:

  • Complexity of customization, testing and checkout;
  • Availability of ready Odoo apps;
  • Experience in implementing similar features.

We provide with final estimation for each request. We would change estimations only in case details are changed. Decline an offer, if price is too high for you.

Minimum claim time

15 minutes. We include in maintenance price only issues with agreed workload.

How to pay for services

By wire transfer based on invoices. For individuals only: through PayPal.

How to document arrangements

We sign a technical maintenance agreement. At the end of each quarter we provide with an act of the services rendered.


Misc

Which processes do IT Libertas automate

Odoo is an ERP platform, which covers multiple business processes. IT Libertas maintains sales, warehouse, purchases and manufacturing, supports managerial accounting and HR applications. Additionally IT Libertas develops retail solutions and solutions for online shops, marketing and project management.

May you import data from my current database

We import data within frames of Odoo ERP support, if your current database allows exporting data in electronic tables format (e.g. csv) or it has proper API. With certain software we also help with regular data sync.

Odoo customization

In order to implement complex technical assignments, we provide the Odoo customization service.


If you have more questions, push the button to contact us